I actually recently returned an item I purchased in and it was refunded to my Notdy card. Nordstrom , Return Policies. Policy Update: It has come to my attention that their policy has changed in relation to how long you have to return items. This applies to in-store as well as online purchases. Yes, you can. Yes indeed. Both used and unopened. Not a problem, bring it in for a refund.
The best part? Return shipping is FREE. No way Jose. As of January , you can only get a cash refund if the purchase was made in cash. This is how the keep track of those who abuse their return policy. Namely, they only give you 90 days to make a return and you better have your receipt with you. Also, they will NOT take back items that have been worn. Employees are much more likely to help you if you are.
Share 9. Pin 7. Notify of. Hello, question for you guys. If I purchased something from Nordstrom that came with a free gift and I want to return the item, do I have to give back the gift as well? To the Macys Lady. I'm sorry but really Macys. They just asked if it was worn just in case the need to damage it out.
Not to accuse you of being immoral. And why isnt anyone talking about Nordstrom Rack. It was literally across the street for full line. And had all of the same stuff for half price. I can go on and on. MusicTeacher is the item out of stock perhaps? If thats the case its the manufacturer that isn't sending you the item. Try calling a physical Nordstrom store and have them do a merch search.
When an item is low of stock it won't show up online. And also call a Nordstrom Rack. They can ship it to you from the Rack to your house. Online doesn't really have all the resources that most people think. They are good for shipping items from there warehouses. Hope that helps. I am an ex employee but if you need help just let me know.
Yes Nordstrom is changing there return policy. TOO many customers were abusing the policy. People were bringing back items with no receipt, no tags, " only wearing it once" but purchased it 2 years ago. Come on. I mean its ok to try but don't give your hopes up when you get rejected. Yes I think Nordstroms made a mistake with having a no return policy in the first place. PJDS they didn't do anything illegal. J am guessing they never rejected to return it to the original tender. I am not sure why a gift card is a bad thing because I am pretty sure you can find a way to use it since your such a loyal customer.
And even if you closed your bank account they can still return the money back onto the card and the bank will give you the amount back.
Your class action law suit wouldn't win because they never denied to return the money back to you. Princess Nordstrom puts a UII sticker on the ticket or inside the pockets. And that way you could get the full price.
If some how cannot locate the UII then you might have to work for it. By shopping for another item like a clutch and do a refund re-ring and purchase the clutch with the remaining credit. Majority of the time this will work with a sales associate on the floor because they will get something out of it. Now you will have proof of purchase. I am not advising for you to do this just for you to turn around and return it all because it effects the associate commission for up to a year.
I had a very hard time dealing with Nordstrom online customer services. They weren't competent, and apologized and promised to send me the item for a while and never ever contacted me. Bad services. In every good reputable store they'd be sending you the item for free for their mistake, but not this one.
I forgot why I never shop at Nordstroms and now I remember. I brought them home and she choose one and didn't even try on the other one which I returned all tags were in tack. I was offended. The several tags were still obviously in tack on the outside especially since you would have to cut through ribbon on one of the tags and clearly impossible to replace or put back.
My integrity will no longer allow me to shop Nordstroms and I will remain loyal to Macy's because if I return something at Macy's the Cashier always handles returns gracefully and with a smile.
Thats funny your not the only one who lost prevention followed around obviously ms. I too had an experience at the bellevue square store in washington.
This guy was over the top i went to pick up an order and he was at the counter with a clip board i thought he was a normal employee at first then i noticed him at the next register i went to to buy some jeans he tried to look busy but he kept drifting all about so obvious.
I have never stolen not one thing and im a straight laced guy who has never been in trouble and i have a nordstrom card and buy often. Still i was followed over whole store and in the end i just left and felt like i was missing something.
I even went to buy my daughter some kids sandals and the lp dude was suddenly up there too acting busy. Im offended and need an apology letter. This is the new norm i suppose. So nordstrom is definitely different these days in all areas. Also what the web site says is entirely different than what one really says in a store. If you even try to return a gift period you end up getting the third degree and exposed to the whole store practically.
Like a spectacle. I am not shy but really its not just about trying 4th o refund the correct price like many nordstrom advocates claim its way more. Thats just an excuse they have all been told to use. I was in the store for over an hour and dealt with a total of four employees not to mention the oh so obvious lost prevention boy was literally locking arms with me during whole process as if i was some petty thief or criminal.
I was very offended and almost said something to him. Definitely lost my business. Never in my life has a security ever been even near me or interested in my business. They need to get it together. I was hoping he did mess with me so i could of filed a suit against him. How offensive and simply odd. No for all you nordstrom die hards i was not doing anything out of the ordinary and i am a huge spender in nordstrom. And i dont return items hardly ever.
I went through 20 questions with 4 people told i could get a gift card i agreed then the mic comes over. What a total rude cow. She didnt even listen to the other employees explain or ask the circumstances or try and look up the item. She had a foul look on her face and said i needed a receipt or the credit card number used. How would i know that. U dont give a gift with your credit card number sticking to it for easy returns lol.
And she then tried to mock me and asked for gift givers email i didnt know that off too of my head so i said id call her she then said oh good lets make it a girls day. I was at that point over it and would rather burn the jacket then get a store credit.
She then after a whole hour and twenty min goes by tells me no. This procedure is just terrible and totally unpleasant and rude. It doesnt follow any online listed rules it has its own set of rules. I left exhausted and angry. I wasted so much time and felt mentally drained and wanted to return the stuff i just dropped money on. Why give them my business they cant meet me even half way for something so little. Also she tried to tell me i would have to of refunded the item to the gift givers card too not a gift card.
I give up. I donated the jacket and cut my losses with nordstrom for good. This was too humiliating to give them another chance. I don't understand how what Nordstroms is doing in regards to "debit" card return transactions is legal. When I use my debit card to pay, the funds are immediately removed from my account to Nordstroms. Yet today when I went to return jeans with receipt and all tags on them, I'm told I cannot get cash back. So now Nordstroms has their product back Lost a customer!
I'm sure a class action suit is brewing. When I was first hired at Nordstrom, my orientation class was told a story about a man who returned a tire to the newly built Nordstrom location because that location was previously a tire shop - Point is the "take every thing back" policy that Nordstrom adopted is a thing of the past. When I was an employee, I had a customer who would regularly purchase "Lelli Kelly" brand shoes for his daughter.
This customer would exchange the old shoes, clearly worn and dirty for new ones and because I sold him the shoe I would take the hit since sales associates work on commission. As a customer and a card holder, my transactions should be put in my "personal book" which is a detailed log of all my transactions for up to five years.
When I need to return an item for any reason, any sales associate should be able to pull up any transaction by using my first and last name and my phone number. If the sales associate at the initial point of sale correctly logs the transaction in the customer's personal book, "the interrogation process" would be a lot smoother.
Totally just had the worst experience at south coast. I had 3 people tell me no there's no way to prove it was purchased at Nordstrom.
It has tags. Lost a really frequent shopper. Oh well. I have been a loyal Nordstrom customer for years. I couldnt agree more. All these ex employees that keep defending the retailer need to stop. All stores im sure have problems with scammers and high return volume.
But that should be dealt with by hiring better more skilled employees who know how to weed them out. I worked in retail for ten years and it doesnt take much to figure out a person is up to something. I also had a problem at Bellevue Square returning a high end item I used a card that I no longer carried due to divorce and they made this big comotion about me needing to.
Nordstrom you say your just trying to help and work with you , but no your not your trying your hardest to be difficult even when a situation deems important to correct. I too want to speak to district manager. Not the store manager because mr steve wilkos never even made it down to help me. I dont want a gift card. I paid with my old joint account and do you need to see my divorce papers too. Horrible experience. I thought bellevue to be a superior nordstrom store.
Now not so much. Customer service is garbage and lose the pretentious self centered attitudes you all carry. I saw onegirl watching in Point of view petite brunette and she acted like a child I kid you not. Just how a third grade girl wouldwhisper in someones ear and point. I didnt know having a new card made you popular. I am no longer a customer and ill use social media to spread the word.
You suck. Social media is a wonderful thing and the best way to let Nordstrom know that we will no longer support this policy is to let them know and spread the word. You can post your grievance on Twitter I look forward to new followers and hearing your tweets. I just went to return something to Nordstrom that had the tags, and like the others on here, I no longer have that particular debit card due to switching banks. They say they can only give me a gift card.
Do you all know this is illegal? If you purchase something, and are returning it within their guidelines, they do NOT have the right to tell you that they can only refund THAT particular card back. I smell a class action lawsuit coming on but for the moment and to prove a point, if i don't get satisfaction from the district manager, then I'll be bringing them to small claims court.
I'll update this post to let you all know how this works out. Oh yes, and they have lost a loyal Nordstrom customer of 30 years forever. Use your best judgement If the item is worn out can you return it? Should you be able to return it? If the item is damaged in what YOU believe is to soon, example: "I've only had these flip-flops flops for a year!
In most situations we Still Absolutely return these items, it's our commitment to service. Do we Always, no, each case is different. What I am hearing is how upset people are on getting a gift card,which Never Expires and can be used on literally thousands of items. Secondly, the reason behind interrogation,as former commenter stated, is not interrogation at all!
I have personally spent an hour trying to locate an item because of this, because that is what it takes to find transactions when customers are unaware of how long ago they purchased. Getting rude is not going to speed up the process, it is not going to Help in any way! Please understand that we are only trying to help you get back what was PAID. Nordstrom's customer service still exceeds most other brick and mortar retailers.
No retailer can give their merchandise away for free. I keep most of what I order, but I definitely use Nordstrom as my first stop due to the free shipping and free returns. They have quality brand names and great customer service, still.
They are not the only retailer that refunds in the form of original paymentit makes good economic sense. This is a retailer that I want to remain afloat, and I'm willing to accept a few reasonable compromises for that to happen. I am disappointed in Nordstrom s change of return policy.
I recently purchased a pair of shoes- paid for half with a gift card and half with cash. TheY didn't go with what I wanted to wear them with, and I found a better pair at another retailer. Knowing Nordstrom cash back policy, I thought I could return them, get my full amount back in cash and go get the other shoes.
Insisted on putting half on the gift card again. It's not a huge issue- but I'm no longer as pro-Nordstrom as I once was. I will be asking for visa gift cards from now on and do my shopping somewhere else.
It's to bad they felt they had to change to be like every other store because of a few faulty people. They no longer have what used to set them apart. I think Nordstrom just conformed to the industry standard. Comments about Nordstrom punishing customers because of a few scammers is egregious! I know Nordstrom has lost millions to scammers over the years, and the numbers continued to grow!
They buy merchandise with counterfeit cards, credit cards, gift cards, stolen merchandise, you name it! Then return merchandise for cash. A great fence for stolen merchandise and a drop off for all the returns not accepted at other retailers or online discount shoppers.
Nordstrom was a revolving door for theives and Nordstrom allowed it for way too long! Thank the wonderful world of theives and scammers for the policy change, not Nordsrom. The revolving door just closed! Btw, I used to work there.
Just got back had a gift certificate wanted to buy anything and return it for cash, Herman middle age guy in the shoe department said I could not that they would only put it back on a gift card, I feel I was lied to just so he didn't have to go through the motion of purchase them return.
Nordstrom is going to lose customers over this big time. They're supposed to be all about customer service, flexibility!! Over the last two to three years I have noticed their customer service has been going downhill, just another nail in their coffin. I might as well go where the price is the least expensive if I'm not going to get great customer service.
Punish Loyal Customers because of scammers. Invest in your methods of keeping track of purchases i. Invest in loyal passionate employees versus college students who have been trained that once they earn a degree the sky is the limit and minimal work growth is necessary to succeed. And a passionate employee can be a college student or someone with experience.
Service leads volume as Stephany Pierce would always say!!!! Defining what service is not letting a customer get a free merchandise or returning something with no proof no service is a standard where the elite feel elite anyone has this access because they are value regarded and respected as a customer who appreciate what nordstrom has to offer.
This new method isn't bad, but lately how its been delivered makes it look really bad!!!! Ie when a customer is purchasing introduce the nordstrom card and say we have a policy where we return on the card you use this makes it easier for you to track ur purchases and the return policy so much more convenient. Make it about the customer and not as if they may have been a scammer!!!!
Really sucks. If you are returning an item that you purchased with a credit card, your account will be credited within 14 business days. For information on exchanges and other frequently asked questions, read through the next section. Nordstrom is an American chain of luxury department stores. It also operates in Canada. It is headquartered in Seattle, Washington. As of today, Nordstrom has expanded to sell products such as clothing, accessories, handbags, fragrances, etc.
However, it was originally established as a shoe retailer back in Today, some of the Nordstrom stores also sell wedding and home furnishing products. Nordstrom Rack is a fashion retailer owned by Nordstrom and has retail stores, as well as its own website. You can call Customer Service on 1. You can visit a nearby Nordstrom store, where a salesperson will guide you with the procedure of returning the product.
We have tried our best to include all relevant information regarding Nordstrom Return Policy in this article. The article explains how you can return a product to Nordstrom. How you can do so without a receipt, and how you will get a refund for your return, through the Nordstrom Refund Policy.
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